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SHIPPING POLICY

  • At Simple Lux Co, we want to provide our customers with flawless customer service. Getting your items to you in a timely manner is one of our main priorities. But please be advised that delivery delays may arise that are beyond our control.

 

 

  • All orders are processed within 2-3 business days. Orders placed over the weekend will be processed on the next business day.

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  • We offer a shipping fee of $3.95 or free shipping on orders over $75. Please make sure your shipping address is correct before submitting your order. We cannot be responsible for orders shipped to wrong address due to inaccurate information entered.

RETURN & EXCHANGE POLICY

  • At the moment we are unable to offer exchanges or refunds. If your merchandise is damaged during transit, proof is needed within 7 days of delivery. We will replace the broken item(s) with the same item(s). If those item(s) are no longer available, then we will provide a refund.
     

  •  If you wish to cancel an order, or change it to something else, it must be completed  before item are shipped.

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  • You can contact us if you have any questions about our natural soy wax candles or shipping/returns at simpleluxcompany@gmail.com

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